How to Upload, Organise and Share FAQs

HOW TO UPLOAD, ORGANISE AND SHARE FAQs

Many of our clients LOVE the FAQ section of SquirrelFish where they can load lots of Frequently Asked Quests (FAQs) that clients and staff always ask. It saves our clients a lot of time and effort having all FAQs in one central location as they can direct clients and staff there as well as use them in their chatbots.

The handy reminder function is a great help to ensure the FAQs are always up to date.

Our client’s Sales and Marketing teams can direct their Tour Operator and Travel Agent clients to this section when they start working together and encourage them to always look there first if they have any questions.

The process to upload and organise FAQs is much the same as for documents.

You can see a quick 3min Video on How to add, organise and share your FAQs on our Youtube channel HERE.

Once you are logged into SquirrelFish click directly on the ADD FAQ button on your dashboard.

If you are ever in another area of SF and want to upload a document you can also do so by:

Clicking on the blue UPLOAD button on the top menu and then select ADD FAQ

Clicking on the “Burger Menu” (3 horizontal lines) in the top right corner and selecting the ADD FAQ button

You are now in the area where you can add FAQs

If you manage various suppliers select the correct one from the OWNER dropdown box or leave as MYSELF depending on who the document applies to.

If you want to you can add a REMINDER DATE in the top right corner. Set this date to a time when you want to be reminded to check the FAQ. The system will send you a reminder message on that date.

Add your QUESTION in the TITLE that you are going to provide an answer for.

Add the ANSWER to the QUESTION in the CONTENT box.

Check that the COUNTRY is correct

Add CATEGORIES and TAGS as you learned about in uploading images and documents to help users find different kinds of FAQs more easily.

When you are ready click SAVE and the FAQ will be published into the FAQS section and be visible to your connections.

You can see a quick 3min Video on How to add, organise and share your FAQs on our Youtube channel HERE.

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As well as being the most user friendly and cost effective system to store and share our marketing information with our clients, a huge reason we use it is that it means our clients and staff always have access to the latest resources. We all use SquirrelFish as a central intranet so no need to download and store things elsewhere where it may get out of date.

Plan It Morrocco – Local Operator

As a small local operator offering unique glamping and trekking trips in Guatemala, Central America we were looking for a low cost software solution to help us raise our visibility in the worldwide travel industry. SquirrelFish has made it cheap and simple to get our marketing resources organised, show how professional we are and link with our clients all around the world.

Trek Guatemala – Local Operator

As a travel designer I need to be able to network with accommodation and local tour operators all around the world and be able to download their images and information when ever I need it. The SquirrelFish system has been an amazing free system for me to find and network with my suppliers.

Helena Lewis – Heliotropic Travel

As a tour operator I need quick access to high quality, copyright free images and videos as well as useful information that helps me to sell a property and destination. Squirrel Fish means I can easily search and find the resources I need, just when I need them, and not have to hold huge amounts of files on my own servers.

Becky Harris – Curious Travel

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